Privacy Policy

1. Scope of This Privacy Policy

This policy applies to all users of the App, regardless of location, and covers data collection, use, and sharing practices for users in compliance with GDPR, CCPA, COPPA, and other applicable laws.

2. Information We Collect

a. Information You Provide Voluntarily

• Account Details: Name, email address, and any other information submitted during registration.
• Communications: Information you provide when contacting support or interacting with us via email.
• Payment Information: Billing details are processed through PCI-compliant third-party payment providers.

b. Information We Collect Automatically

• Device Information: Device type, operating system, IP address, browser type, and app version.
• Usage Data: Time spent on the app, features accessed, and error logs.
• Location Data: Precise or approximate location data (based on your settings).

c. Sensitive Personal Data

We do not knowingly collect sensitive personal data (e.g., health data, racial/ethnic information, or biometrics).

d. Information from Third Parties

• Authentication Providers: Data received when you log in using third-party services like Google or Apple.
• Advertising Partners: Data to provide personalized ads, subject to your consent.

3. Legal Basis for Data Processing (GDPR Compliance)

We process your data only when:

• It is necessary for the performance of a contract (e.g., providing app services).
• You have given explicit consent (e.g., for marketing).
• It is required to comply with legal obligations.
• It is necessary for our legitimate interests (e.g., improving services).

4. How We Use Your Information

We use your information for the following purposes:

• To operate, maintain, and improve the App.
• To process payments and manage subscriptions securely.
• To communicate with you, including sending updates or support responses.
• To comply with legal obligations and resolve disputes.
• To analyze app usage and improve performance.
• To provide tailored content, ads, and recommendations (with your consent).

5. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

• Service Providers: For services like hosting, analytics, email delivery, and payment processing.
• Authorities: When required by law or to protect our legal rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.
• Advertising Partners: To deliver personalized ads (if consent is provided).

6. Your Rights (As Applicable)

For EU Residents (GDPR)

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a portable format.
• Objection: Opt out of data processing based on legitimate interests.
• Withdraw Consent: For data processed based on consent.

For California Residents (CCPA)

• Know: The categories of personal data we collect and how it is used.
• Delete: Request deletion of your personal data.
• Opt-Out: Decline the sale of personal data (we do not sell data).

How to Exercise Your Rights

Email us at support@flowon-tech.com with your request. We may verify your identity before processing.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined or as required by law. Once no longer needed, we securely delete or anonymize your data.

8. Data Security

We use industry-standard measures, including encryption and regular audits, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction. We ensure such transfers comply with applicable data protection laws by using measures like Standard Contractual Clauses.

10. Children's Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect data from children. Parents can contact us at support@flowon-tech.com to request the deletion of any data collected from minors.

11. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance user experience and gather analytics. You can control cookie preferences through your device settings or browser.

12. Third-Party Services

Our App may link to third-party services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted within the App, and significant updates may include a notification.

14. Contact Us

If you have any questions or concerns, contact us at:

Email: support@flowon-tech.com

Company Name: FlowON Maksymilian Mogilski